Non refundable/final sale:
Products marked as’ Final Sale ‘on the product page are non refundable. This includes:
– Accessories
– Withdrawal form
– All products sold
International Returns:
Ensuring the accuracy of your delivery address is crucial, as we cannot change the delivery address after shipment to maintain security and customer protection.
If the package is unfortunately lost, stolen or damaged, please notify us promptly within 24 hours after delivery: hello@oohlabana.com So that we can file a claim with the carrier. If your package encounters a delay at the carrier and is stuck at the same location for more than 3 days, please contact our customer service team as soon as possible so that we can assist you in filing a claim for the package.
Your satisfaction is our top priority, and we appreciate your trust in us. We will strive to effectively solve any problems. If there are any issues with your order, please contact our professional customer service team immediately: hello@oohlabana.com Within 24 hours after delivery.
Your timely communication is crucial, as failure to communicate in a timely manner may affect the resolution process. Although we strive to resolve any issues promptly, please note that making a claim to the carrier does not guarantee compensation, especially if the carrier confirms correct delivery to the correct address.
Initiate return:
To initiate a return, you can write an email to hello@oohlabana.com
These contents should be included in your email:
– Your full name (the name used when purchasing the product):
– Order Number:
– Location of your purchase (store name, city; or link):
– Purchase date:
– Product Name:
– Quantity:
– Color:
– Problem description:
– Image or video containing product status: (Please include at least one image showing the product unopened, unused, or unworn)
– The serial number of the product you have:
If you need any further information and learn more about our terms and conditions, please contact us through the following methods: hello@oohlabana.com